DrFirst has been a Surescripts Gold Solution Provider for three consecutive years with its award-winning, Rcopia electronic prescription management system. Founded in 2000, DrFirst creates innovative services targeted to physicians in both ambulatory and acute care environments. With a strong emphasis on products that link physicians, patients, pharmacies, and payers, DrFirst works to lower healthcare costs while improving clinical outcomes. DrFirst solutions are widely integrated with practice management and electronic medical records software through its “Open Borders” program, and the company counts among its client base not only physician practices, but major health plans, health systems, and EMR vendors. More information about DrFirst can be found at www.drfirst.com

Fox Rehabilitation®, a pioneer in homebased physical rehabilitation services, sought a well established, highly configurable software solution to meet its current needs and that could support their strategic growth plan. With over 300 clinicians, making house calls requires mobile, flexible, and reliable EMR/EHR system to maintain and improve current operational fundamentals. Raintree Systems® TherapyRehab Plus has the extensive configurable options needed to enable providers to access their patient appointments, treatment destinations, and even get driving instructions to each destination. Performing the services and completing the clinical documentation is done concurrently in realtime or through Raintree’s mobile-mode.

“At Fox, we required a uniquely flexible electronic documentation system to keep up with the ever-changing trends in the housecall setting. Raintree’s adaptability allows for Fox’s specialized team of clinicians to create the most sophisticated documentation and clinical decision support system currently in use. With the unified and seamless software architecture, our clinicians will be able to spend more time focusing on achieving successful outcomes for our patients, rather than documenting.”

TIM FOX, PT, DPT, GCS
Doctor of Physical Therapy
Board Certified Geriatric Clinical Specialist
Executive Director
Fox Rehabilitation

The single-application, feature rich solution provides all revenue cycle management and clinical documentation features through an ultra-thin client and Raintree company philosophy of granting its customers the keys to drive the product is an empowering and differentiated approach.

“Here at Raintree, we believe that an operational tool should adapt to your operation and conform to your business principles. TherapyRehab Plus is an evolution of that belief and we are excited to be selected by Fox Rehabilitation as the only company out there that could meet their needs.”

Terrence D. Sims
Chief Operating Officer
Raintree Systems

About Fox Rehabilitation:
Fox Rehabilitation, a privately-held corporation headquartered in Cherry Hill, N.J., is the largest private practice of geriatric physical therapists, occupational therapists and speech therapists in the United States. Fox Rehabilitation makes 9,000 Geriatric House Calls™ each week, allowing their patients to relearn in the perfect environment – their home, assisted living facility, or adult day care center. For more on how we help patients restore their lives, see www.foxrehab.org.

About Raintree Systems, Inc.:
Founded in 1983, Raintree Systems, Inc., a privately-held corporation, is a provider of integrated patient registration, scheduling, electronic medical records, E-Prescribing, billing/collections and management reporting within a single application; empowering organizations to improve client/patient care, streamline workflows and enhance profitability. Raintree has a proven track record of success and customer satisfaction in Physical Rehabilitation, Surgery, Behavioral Health, Long-Term Pediatric Rehabilitation, Chiropractic, Oncology, and Billing Service industries, with more than 2,000 implementations and 14,000 concurrent licensed users deployed throughout more than 50 specialties. Our customer base includes commercial, non-profit and government agencies across the US and Canada.

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Raintree Systems, Inc. has a proven track record of building long-term partnerships with healthcare organizations that are driven to succeed on three levels. We believe there is an important distinction between the words “customer” and “partner”. At Raintree, we don’t aspire to develop customer-vendor relationships. Our company’s mission is to build partnerships with every organization that uses our applications. Our primary objective is to align our company’s efforts with the strategic objectives of our partners.

Over the course of our 25+ years within the healthcare software solutions industry we have discovered that most medical providers desire to achieve three primary objectives. Simply put, they want to first provide excellent customers service, second to grow and third to maintain profitability throughout their organization. Accomplishing all three of these mission critical goals is often easier said than done. It is next to impossible to concurrently achieve each of these objectives absent a feature rich, flexible and scalable business management application. There is fundamental truth to the point that vision cannot become reality without the right systems. Below you will see an example of how Raintree developed a partnership that has enabled both companies to attain more than they could have imagined when their relationship began.

Accelerated Rehabilitation Centers (ARC) is a leading multi-site, multi-state outpatient physical therapy (occupational therapy, and speech therapy) provider. The partnership between ARC and Raintree started in the summer of 2000 under challenging circumstances that were outside of the control of each organization. ARC was at the time an established healthcare provider with just over 30 clinics across multiple states in the Midwest United States. They were growing to a level that exceeded both the functionality and scalability of their existing software management application. ARC recognized the limitations of their existing software management application and began a market search for a replacement solution. After reviewing many industry software products and completing due diligence, ARC had determined Raintree was the ideal solution provider for their organization.

As Accelerated Rehabilitation Centers and Raintree Systems, Inc. were in the final application procurement stages, ARC’s existing practice management application crashed. ARC had to shift from a methodical approach to system replacement over several months to one that would take only weeks, without sacrificing quality and suffering cash flow emergencies. They hired their current Director of Information Technology, Chris Borse, to come in and manage the implementation. The project plan was rapidly adapted from a scheduled 3 month implementation process to a system go-live date that was less than 3 weeks out from the start date.  The implementation project leads realized the wisdom of the saying “Necessity is the Mother of Invention”. Two practice management systems had to be converted; one that was on a time sharing system without direct access to the data tables, and the other on a system that was no longer functioning and could not be restored. Much of that data was actually converted from paper through an optical character recognition (OCR) project.

In spite of these very large challenges, the project team successfully implemented Raintree’s Patient Registration, Scheduling, Account Receivables Management and Reporting Modules within the 3 week period. Raintree was deployed within all 30 clinics with minimized negative productivity and reimbursement impact.

“The key to our successful deployment was exceptional teamwork and flexibility. Raintree dedicated expert resources and helped resolve critical implementation issues very rapidly and with impressive ingenuity,” said Chris Borse.

ARC management and administration teams were comprised of a relatively small but efficient staff. In fact, Borse was the single IT resource within their organization. This made the installation of an easy to deploy and maintain application a primary critical success factor.

“With conversion, training, and go-live so compressed, a less flexible system or less capable team of engineers and project managers would have caused long and expensive delays,” according to Borse.

Raintree’s ultra-thin client Internet based architecture was an ideal solution to this challenge. It was equally important that their users were trained and supported via the phone and Internet as flying to many of their remote locations would have been time consuming and costly. Raintree’s built-in user shadowing solutions enabled ARC to train and monitor their employees in the use of the application. Other available technologies were not an option as they were both not HIPAA compliant and not easily deployed over low bandwidth Internet connections.

One of the other principle objectives of ARC’s implementation of Raintree was to ensure that the solution would meet their current and future reimbursement management needs. Borse’s background in the practice management software industry and experience in the direction of healthcare IT and reimbursement departments gave him a strong set of tools that he expects to find in a good practice management system. It is not enough to simply record data for scheduling, billing, and documentation purposes.

Borse summed this up well: “A good system helps the company produce cleaner bills with less intervention, timely reports showing key trends, and flexible tools for data analysis – all leading to better management and reimbursement.”

Raintree’s fully integrated solution ensured that patient workflow was seamless from initial registration to scheduling to encounter to billing/collections and finally to completed treatment with a balance paid in full.

Accelerated Rehabilitation Centers final critical success factor was implementing a software application that could scale to the desired growth level in terms of both management reporting and payer compliance. They had the dual responsibility to grow with profit at every level and to maintain financial and clinical compliance objectives that would meet tough state and federal standards. Raintree rules based patient management tools and reporting functionality enabled ARC to accomplish both global objectives without the need for lengthy month-end manual processes. They were able to view reports at the clinic, region and corporate levels with the ability to roll reports up to the appropriate management resources.

Today Accelerated Rehabilitations is roughly 4 times as large as they were during the summer of 2000. They have a centralized billing staff that is among the most efficient in the industry in terms of employee to site measurement metrics. ARC has an exceptional payer compliance record and is continuing to expand in terms of size and service offerings.  They deploy new product features in their use of Raintree Therapy Manager and produce clinical outcomes that are significantly above physical therapy market norms. One thing has remained constant at ARC over the past 8 years. Chris Borse and Raintree work together very closely to ensure that all ARC’s practice management needs are met quickly and cost-effectively, which is part of why they now have more than 100 sites across the Midwest. Together ARC and Raintree have established a working partnership that has aligned their strategic objectives. This has enabled both organizations to realize mutually beneficial and profitable growth within their respective industries. This is the type of relationship Raintree desires to foster with each of its strategic alliance partners.

Harland Technology Services is headquartered in Omaha, Nebraska, and operates out of over 160 strategically located centers across the United States. We have been providing maintenance services for over 30 years. Harland Technology Services is a division of Harland Financial Solutions, Inc., which is a wholly owned subsidiary of M & F Worldwide Corp (NYSE: MFW), a $1.9 billion dollar company. For more information about Harland’s hardware maintenance services, managed services, or network solutions, please click on their logo.

The PLD Group offers a comprehensive suite of services from processing print and mailing patient statements, marketing announcements, and recall letters to analyzing and collecting all undeliverable (returned) mail. Our clients have come to depend on us to ensure bills and statements get where they need to go quickly, within a format that is easy to read. The result is optimizing cash flow while reducing administrative cost by using personalized statements geared to the internal elements of the Raintree system. As the USPS puts more restrictions on mail delivery, we work with the client through education and reporting to ensure proper postal delivery including the unique service of not mailing statements that are determined at the USPS to be “undeliverable”.

P2P Link has been at the forefront of delivering medical bills and supporting documentation electronically to workers’ compensation payers since the launch of the company in 1999. An agile company with modern technology and industry experience, P2P Link joined the Fiserv family of companies in 2006 and continues to expand its leadership position in the field of Workers’ Compensation eBill delivery. Providers using P2P Link services for electronic bill submission expect to see faster payment turnaround and reduced follow up and collection costs. Additionally, P2P Link helps providers take advantage of emerging state requirements for workers’ compensation electronic bill processing.

CallPointe is the creator of CallPointe Automated Messaging, combining Internet technology, computer hardware, and up-to-date software. CallPointe was founded in 1999 with the mission to create an easy to use web based services for medical professionals. From the beginning, CallPointe was focused on developing services that would reduce office No-Shows and free the medical staff to spend more time with their patients. The key to becoming the industry leader was developing a seamless method for retrieving the appointment information without involving the medical staff. After a year of development, CallPointe released its first version of an Automated Appointment Reminder and Patient Lab Results service. For more information on CallPointe’s automated appointment confirmation messaging systems on the Internet, simply visit their site by clicking on their logo.

pVerify offers industry’s most innovative, all-payer electronic patient eligibility verification solution that is equally useful to both the front-office (patient registration) and the back-office (billing). The front-office can verify eligibility and benefits (co-pay, co-insurance etc.) in seconds without having to re-key the information or spending countless hours on phone. For the billing office, pVerify can help reduce insurance denials by as much as 50% by validating payer assignment and patient demographics. Our real-time payer list has over 300 payers (Medicare, Medicaid, BCBS and Commercial) across all 50 states.

pVerify is fully integrated with Raintree for 3 primary functions: First initiating the eligibility request which can be done on an individual on-demand or batch process. Second for storage of the eligibility results. Third any discrepancy in patient demographics or insurance information can be automatically written back into the patient’s insurance, records, thus aiding generation of “clean claims.” pVerify process not only queries the carrier’s EDI system but also has a drop-in (additional fee) manually phone based call center to cover 100% of the carriers.

Gateway EDI, Inc., one of the nation’s fastest growing healthcare clearinghouses, offers simple solutions to complex business electronic connectivity challenges. From standard claims processing and status reporting, to sophisticated new technology to flag rejected claims – all through HIPAA compliant solutions – Gateway EDI boasts unusually high performance standards. Services include electronic claims, claim status, eligibility, paper claims, patient statements, automated secondary claims, and electronic remittance advice.