Technical Support

How the Service is Rendered

Raintree Systems Inc. is committed to providing high-quality, timely customer service and technical support to our customers and partners. To support this commitment, our support centers offer a range of support options, including 24x7 coverage and communication via e-mail, telephone, or the Internet.

If you are currently on the phone with a member of the customer service team and they have asked you to connect to the help desk remote support Click Here

Customer Support Packages

Raintree's Support Packages are part of our pledge to excellence. Raintree has an innovative program designed to save you time, money and paperwork. Under a variety of payment options, you never have to worry about what to do when your program isn't doing what you want it to do. Just give us a call and we will help you resolve the problem quickly and efficiently.

Palmetto Cutover from NHIC

1. Enrollment (Completed by Customer)
   • Send the application to Palmetto and receive a submitter ID and password
   • Wait time could be weeks to months
   • Visit Palmetto’s website for enrollment forms and for frequently asked questions (FAQ)
   • Click here to go to Palmetto’s website
   • Enrollment forms under EDI (EDI Enrollment)
2. Raintree will add your new submitter ID when you get it from Palmetto
3. Raintree will assist with setting up connection to Palmetto when you have your submitter ID