Patient experience is the sum of all interactions patients have with a health care system. It’s considered one of the key elements to delivering healthcare quality, along with safety and effectiveness. In fact, some studies have found that various aspects of patient experience positively influence healthcare processes and outcomes.
Here are 7 ways you can improve patient experience using both human interaction and technology.
Helpful, empathetic, friendly, polite, and smiling employees, managers, executives, and administrators elicit feelings of trust and help patients relax.
2. Communicate Effectively
In addition to treating patients, healthcare providers must communicate effectively with them. For example, clinicians can – and should – explain treatment information during a visit, provide patients with take-home literature, and answer all open-ended questions so that patients are knowledgeable about what to do once they get home.
3. Instill a Culture of Shared Decision Making (SDM)
SDM is an approach where physicians and patients work together to make healthcare decisions. They share information about the options and outcomes, including uncertainties, through dialogue in a consultation or structured decision-making program. This type of approach makes patients feel like they are in control of their health and encourages them to take an active role in their treatment.
4. Add Amenities
Create special rooms designed to give patients more sense of control over their stay. So, for example, you may want to consider rooms that are equipped with electronic devices that will let patients control the temperature, alert a nurse, or access information and watch videos about their diagnosis.
5. Automate Certain Tasks
In many cases, automation can do things better. It can help prevent errors, make processes faster and easier, reduce costs, and subsequently increase profits. It can also eliminate tedious manual entries like filling outpatient-related forms, as well as help manage the payment process more effectively through medical billing software specifically designed for medical practices.
6. Improve Your Scheduling System
Missed and late appointments are inconvenient and frustrating, which not only creates patient dissatisfaction but also wastes time and can result in higher costs. You can prevent this by improving your scheduling system. Many EMR solutions are designed to prioritize appointments, confirm them, send out reminders and make the rescheduling process easier.
7. Provide Easy Access to Information
When patients can access health information – like laboratory test results, care summaries, and educational resources – and communicate with their providers, they feel more engaged in their healthcare. The Internet, patient portals, and electronic medical records software can make this faster and simpler.
At Raintree Systems, we provide specialized practice management and electronic medical records solutions that help healthcare professionals serve their patients better. If you’re looking for ways to improve efficiency and productivity in your practice, while simultaneously improving patient experience, contact us today to learn more about our solutions.