Welcome To Raintree Systems

Thanks for stopping by.
Raintree makes Practice Management and EMR Solutions for specialty medical practices.
Our solutions are built from the ground up to make your job easier. We know that you have a lot to do on a daily basis so our software helps you get more done, increase accountability in your office and streamline your operation.
Let us show you the Raintree Difference.

Don’t Settle For “Good Enough”

Raintree Systems is recognized as the best EMR solution for specialty medical practices like Physical Therapy, Pediatric Physical Therapy, Rheumatology, Surgery Centers and Mental Health.

Our clients value the power of Raintree because our products give them unrivaled control over their practice- regardless of size.

Take a look around our site. We think that you see why our clients love Raintree software.
We look forward to working with you!

FAQs

Welcome to the Raintree – FAQ – Frequently Answered Questions  page.

This page contains technical information regarding the Raintree Platform, product specific information and other information regarding Raintree Products & Services 

Support Services

At Raintree Systems we pride ourselves on delivering prompt and reliable support services to our customers. Our standard operating procedures embrace a “team support” model that empowers our support staff to quickly move reported problems through the system. Timely engagement of both technical and non-technical resources is an essential dynamic to providing meaningful support to our customers.

We demonstrate this commitment to quality service through our Support & Maintenance Agreement. The service level agreement inherent to this support services offering entitles our customers to the following benefits:

  • Assignment of Customer Service Associate
  • Prioritization of Critical & High Priority Issues
  • Problem Determination & Resolution
  • Direct Access to Engineering (3rd Level Support) As Needed
  • Submission of New Ideas / Product Enhancement Considerations
  • Proactive Monitoring of Application Health (for hosted customers)
  • Troubleshooting Application Performance Issues
  • Providing Resources and Guidance On Installation and Configuration
  • Unlimited Access to Raintree University (E-Learning Course Library)
  • Unlimited Access to the Raintree Customer Center
  • Unlimited Access to the Raintree User Group Forums
  • Participation In BETA Programs and other Early Adopter Initiatives
  • Future Product Releases (For Licensed Modules Only)

Incident Prioritization Levels:

Severity Definition
Critical The Raintree system is down or the nature of the problem has a broad impact that significantly limits the use of the system, resulting in a potential for customer billing/collection and/or clinical documentation/EMR delays
High The Raintree system is operational; however the problem is limiting a major feature or function of the system, resulting in potential billing/collection and/or clinical documentation/EMR delays.
Medium The problem is moderate in nature and does not have a direct impact on customer’s ability to use the system.
Low Non-Break/Fix related requests (training, PCR, general questions, etc.) and does not have any impact on the operability of the customer’s systems.

The Raintree Implementation Experience is comprised of seven key elements:

  Implementation Experience
Discovery Before we create a plan for how Raintree can help your business, we take the time to learn more about your business. Who does what, when, and why? What is working well, and what are your challenges? Armed with that understanding, we are ready to deliver the power of Raintree’s application most efficiently and effectively.
Project Plan The implementation roadmap is created and shared with the customer in a collaborative on-line tool, so that everyone has instant access to status, next steps, and key dates.
Installation / Configuration Professional Services works with key customer personal, Raintree IT Staff, and Engineers to install and configure the Raintree application to meet customer needs before we engage end users in training.
End-User Training E-Learning compliments live training sessions that focus on functional elements, not technology. Intake, Scheduling, Documenting, Billing, Payment Posting, Reporting, and Collections are covered in guided sessions where the customer controls the keyboard and mouse. We plan for a thirty day sprint from the start of end-user training to system go-live.
Pre-Go Live Walk Through Before your go-live is finalized, you walk us through the system to validate that everything is ready for a smooth beginning.
Go Live You’ll be ready, and we will be there to support you.
Transition to Support Professional Services collaborates closely with the support department for 45 days post go-live to ensure a clean transition.

Delivery Services

Raintree’s Professional Services department exists for a simple reason: To deliver excellence. We bring decades of real world practice management, application expertise, and project management to our partnership with the customer, with a passion to collaborate effectively for years of success

Hospitals and Health Systems

Raintree Systems uses broadly accepted software standards to promote product compatibility and facilitate the seamless patient data exchange between your Hospital Information System and your Health Care System.

From external information systems at payors, labs, pharmacies and other medical records systems, by strengthening these connections within, Raintree Systems puts you one step closer to accessing all of the data you need and when you need it.

Using scalable enterprise architecture, large, multiple-location health system can connect using Raintree Ambulatory EHR to share data.

Standards used in Raintree application suite:

  • Health Level 7 (HL7)
  • ANSI ASC X12
  • Continuity of Care Record (CCR)
  • Continuity of Care Document (CCD)
  • XML

Physician Practices and Clinics

Whether you are a solo Bariatric Surgeon or a therapist in a multi-clinic setting, thousands of clients on the front lines of care delivery use Raintree Systems every day, to improve the way they deliver effective and coordinated care.

EMR

Raintree Electronic Medical Record (EMR) system is more than a way for your practice or clinic to go paperless.  This state of the art technology is a means to save money, improve efficiency and enhance security.  Using Raintree EMR will help your practice/clinic achieve your goal of delivering the best patient care possible.

Practice Management

Raintree Practice Management (PM) is ideal for practices/clinics of any size, from solo providers to enterprise class groups.  Our PM system manages appointments and schedules, streamlines billing, and stores important demographic data.  The Raintree PM is fully integrated with Raintree EMR system and offered as part of our comprehensive EHR solution, giving customers an answer to the challenges of managing practice/clinic workflow.

Flexible and customizable solutions that truly empower your organization to improve efficiency, client/patient care and customer service quality

With a complete set of customizable, integrated practice, clinical and financial management tools and anytime, anywhere access to information for authorized users, a Raintree management software solution can help your organization streamline client/patient flow, improve the quality of client/patient care delivery, increase office productivity and enhance operating efficiency.

Review appointment statistics and view daily, weekly or monthly schedule templates that are customized and color-coded by location, provider, appointment type, payment type, date ranges and open vs. booked. Track incoming and outgoing referrals to facilities and specialists, or track and extract reports on payments, services and service authorizations by client/patient and provider. Produce claims and other documentation and then print it, submit it electronically or fax it directly from your PC. Seamlessly and simultaneously manage appointments, payments and clinical documentation; track authorized referrals, visit limits, outcomes management, claims and reimbursement; display urgent messages, view insurance coverage and more – all from one flexible, easy-to-use interface.

Raintree Systems Flexibility and Customization Features

Fast, easy and secure access to client/patient and provider information with fields, screens and tables that are customized for your organization’s workflow.

Numerous standard and user-defined reports that can be filtered by user, location, carrier, provider, financial class or referral source within a specified date range and can track and document clinical statistics and outcomes measurements.

Controlled access and usage rights by administrator-defined groups, individual users or a custom set of strict user and usage criteria.

  • User-defined screens, forms, rules and reports
  • Customized, color-coded daily, weekly or monthly appointment schedules
  • Group-level and individual user login and encrypted-password access controls
  • One-touch access to the commands and reports you use most
  • Remote management flexibility and convenience

Flexible and customizable solutions that truly empower your organization to improve efficiency, client/patient care and customer service quality

With a complete set of customizable, integrated practice, clinical and financial management tools and anytime, anywhere access to information for authorized users, a Raintree management software solution can help your organization streamline client/patient flow, improve the quality of client/patient care delivery, increase office productivity and enhance operating efficiency.

Review appointment statistics and view daily, weekly or monthly schedule templates that are customized and color-coded by location, provider, appointment type, payment type, date ranges and open vs. booked. Track incoming and outgoing referrals to facilities and specialists, or track and extract reports on payments, services and service authorizations by client/patient and provider. Produce claims and other documentation and then print it, submit it electronically or fax it directly from your PC. Seamlessly and simultaneously manage appointments, payments and clinical documentation; track authorized referrals, visit limits, outcomes management, claims and reimbursement; display urgent messages, view insurance coverage and more – all from one flexible, easy-to-use interface.

Features and Benefits At a Glance:

Feature Benefit
Customizable Input Screens Allows easy creation, storage and extraction of your most commonly-used forms and records such as chart notes, prescriptions, diagnostic studies and more
Customized, color-coded registration and intake screens, fields, schedules and reports Increases staff productivity and organizational efficiency; Provides faster, more reliable client/patient service
Quick and Easy Custom Report Generation Tracks and documents clinical statistics and outcomes measurements. Streamlines resource allocations and increases efficiencies
Client specific paper, electronic, and fax billing and form submission options Maximum flexibility
Comprehensive Security Controls Controls user access and usage, ensures client/patient confidentiality and meets HIPAA-compliance requirements
Rules-Based Alerts and Triggers Facilitates efficient client/patient management at the time of scheduling and service for increased regulation compliance and timely financial management operations
Real-time input, output, and rule scripting and interpretation Delivers real-time customization/configuration enhancements and streamlines the multiple details and processes involved in clinical, practice and financial management
Intuitive Web-Based Interface Allows fast, easy, and secure access to clinical, client/patient and financial information from any Web-enabled PC
‘Quick Keys’ Saves valuable time with one-touch access to your most commonly used commands and reports

Raintree Systems Network Connectivity

Fast, easy and secure access to schedules, client/patient, clinical and financial information from any Web-enabled PC or wireless device with remote management functionality and encrypted security controls.

Low bandwidth connection requirements with an ultra-thin client/server application that can support hundreds of users.

Moderate system requirements for application deployment and support minimize networking infrastructure investments.

Application Service Provider (ASP) option provides an all-inclusive hardware, software, hosting and technology management service in addition to the traditional in-house licensed software solution.

  • Load balancing eliminates performance delays regardless of the level of network traffic
  • Single- or multiple-database design, based on organizational preference
  • Open-source databases do not require the purchase of software licenses
  • Remote management flexibility and convenience
  • HIPAA-compliant 128-bit (up to 256) encrypted remote-access security controls

Simple and flexible solutions that empower you with the information you require – anytime, anywhere

With a complete set of customizable, integrated practice, clinical and financial management tools and anytime, anywhere access to information, a Raintree management software solution can help your organization streamline client/patient flow, improve the quality of client/patient care delivery, increase office productivity and enhance operating efficiency.

Remote accessibility allows authorized users to check appointment schedules, complete documentation, post transactions and run reports from any Web-enabled PC or wireless device. In the event of a client/patient emergency, a provider/carrier can remotely pull up charts, review critical clinical information and even fax an ECG directly to the ER. And, HIPAA-compliant encrypted logins protect against unauthorized access to maintain the security and confidentiality of patient information.

Features and Benefits At a Glance:

Feature Benefit
Integrated Application Networking Software Allows secure monitoring and user shadowing without additional networking software
Load Balancing Minimizes performance delays – even during periods of high network traffic
Open-Source Database Requires no additional software license purchases
Ultra-thin client/server application Provides high performance to hundreds of users through a low-bandwidth connection
Moderate System Requirements Minimizes costly investments in hardware and networking infrastructure
Intuitive Web-Based Interface Allows fast, easy and secure access to schedules, patient and financial information from any Web-enabled PC or wireless device
Comprehensive Security Controls Controls user access and usage, ensures patient confidentiality and meets HIPAA-compliance requirements
‘Quick Keys’ Saves valuable time with one-touch access to the most commonly used commands and reports

Raintree Systems HIPAA-Compliant Security Controls and Features

Encrypted security controls ensure patient confidentiality and meet federal, state and HIPAA compliance requirements.

Controlled access and usage rights for administrator-defined groups, individual users or a custom set of strict user and usage criteria.

Trails auditing and reporting functionality provides a chronological record of system resource usage including user login and file access.

Utilizes standard code sets, identifiers and security when submitting medical claims electronically via the HIPAA-compliant ANSI ASC X12N standard format.

  • HIPAA-compliant 128-bit encrypted remote-access security controls
  • HIPAA ANSI ASC X12N-standard electronic claims and forms submission using standard code sets, identifiers and security
  • Tracking, recording and reporting of logins/users, workstations, dates, times and accessed information
  • Advanced features for fault-tolerant authentication and access control

HIPAA-compliant transfer of protected health information

A major concern in the healthcare industry is the security and privacy of health records and their transmission between healthcare providers. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) outlines federally mandated guidelines that providers must follow to address issues ranging from patient confidentiality and health insurance, industry reform to administrative streamlining and simplification.

Raintree Systems management software meets HIPAA compliance requirements and all existing state and federal laws and regulations relating to the transmission, storage and access of records and other client/patient data to maintain the security and confidentiality of patient information.

Relevant HIPAA Requirements and Applicable Raintree Systems Features:

HIPAA Requirement Description Applicable Raintree Healthcare Management Software Feature or Option
Data backup and disaster recovery Data backup: Mission-critical data must be stored/backed up simultaneously on- and off-site for a high probability of disaster survival

Disaster recovery: An organization should develop a complete plan for data backup and disaster recovery to be able to quickly recover/restore data in the event of an emergency.

Raintree’s Application Service Provider (ASP) Solution includes hosting of your organization’s data offsite with incremental and complete backups scheduled and performed on a routine basis. Data can be easily recovered from backup media and a custom disaster recovery plan can be developed upon request
Password management Requires an organization to utilize multiple password checks and balances. Some examples include: the use of “strong” passwords; automatic idle-time log-offs requiring passwords to be re-entered; restricted access based on user classifications; coupling of a network login with additional application logins Encrypted user logins and administrator-defined login and usage controls protects against unauthorized access
Audit Trails and Reporting A chronological record of system resource usage that includes user login, file access and whether any security violations occurred Tracking and reporting functionality can provide real-time access to system resource usage records – including user login and file access
Alarms Devices that can sense an abnormal condition within the system and provide, either locally or remotely, a signal indicating the presence of an abnormality Integrated rules-based scheduling triggers and alerts are included in all modules of the Raintree Systems solution
Electronic Communications Security Requirements for message authentication, integrity control, access control and encryption Raintree Systems utilizes standard code sets, identifiers and security when submitting medical claims electronically via the HIPAA-compliant ANSI ASC X12N standard format
Policies and Procedures HIPAA requires the creation and maintenance of business policies and procedures that must be available for viewing by those they affect. Also requires formal training on these for all employees Since the Raintree solution is customized for each organization’s workflow (i.e. policies and procedures), a written and/or visual summary can be posted within the application for easy access. In addition, Raintree Professional Services offer training options as well.

About the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

HIPAA outlines federally mandated guidelines that healthcare entities must follow to collect, store, secure and transmit patient information and addresses issues ranging from health insurance industry reform to administrative streamlining and simplification. The included Standards for Privacy of Individually Identifiable Health Information (the Privacy Rule) creates national standards to protect individuals’ personal health information and gives patients increased access to their medical records. The included Security and Electronic Signature Standards section outlines what a healthcare entity must address to safeguard the integrity, confidentiality and availability of all information electronically maintained or used in an electronic transmission.

Visit the following web sites for more information on HIPAA requirements, guidelines and compliance deadlines:

Collecting Data

Raintree provides you with certain plugins that can be used for collecting data for Meaningful Use reports. The data stored in Raintree needs to meet certain criteria to be viewed in the Meaningful Use reports. For instance, patient visits must fit in the same date range as the the reporting period for the data to be pulled into the reports. Likewise, the visit records need to have the specific CPT code for the given measure in the case of CQM reports.

Below you can see a table of reports you can run from Raintree and the respective core measures that these reports cover:

Report Core Measure
Meaningful Use Summary Core and Menu Set Measures
Meaningful Use Detail Core and Menu Set Measures
Adult Weight, BMI CQM NQF 0421
PQRI 128
Hypertension CQM NQF 0013
Tobacco Use Assessment CQM NQF 0028
Infulenza Vaccine CQM NQF 0041
PQRI 110
Child Exercise / Nutrition CQM NQF 0024
Child Immunizations CQM NQF 0038
Diabetes BP CQM NQF 0061
PQRI 3
Pneumonia Immunization CQM NQF 0043
PQRI 111
Tobacco Cessation Counseling CQM NQF 0027
PQRI 115

Meaningful Use and Meaningful Use Reports

Raintree provides you with EHR (Electronic Health Record) technology to meet the Meaningful Use standards. You can find various reports that cover 25 core measures for running Meaningful Use reports. There are various kinds of data that you can record and report to fulfill the requirements of Meaningful Use.

Running Meaningful Use Reports

You need to have the Meaningful Use plugin installed on your system to run the Meaningful Use reports. You can run and print all Meaningful Use reports from one place in Raintree. The report filters look the same for every report except the Meaningful Use Detail and Meaningful Use Summary. Only the data that you use in these reports is different.

The Meaningful Use Summary and Meaningful Use Detail reports have a longer range of filters.

The other types of reports have a shorter range of filters.

What is the difference between EHR and EMR?

Electronic Health Records, or EHR, are patient related electronic records that can be exchanged with other health systems. Raintree EHRs may include a range of data, including demographics, medical history, medication and allergies, immunization status, laboratory test results, radiology images, vital signs, personal statistics like age and weight, and billing information. Raintree uses industry standard communication protocols such as Health Level 7 (HL7), CCD, CCR, SOAP and XML to exchange EHRs with other health systems.

Provider Signatures

When you sign off an EMR, you confirm with your password that the document is completed. If you want to make any changes to the document after signing it off, you need to amend the EMR.

There are three ways to sign off a single document:

  • In the EMR editor, click Save and Sign Off in the bottom right corner of the screen.
  • Right-click on a record in the Dashboardand select Sign Off to open the record in the EMR Editor.
  • When viewing a list of EMR records, press Enter on the EMR you want to sign off, and select Sign Off/Complete in the menu that appears.

The password prompt gives you two options:

Save and Sign Off – Record is signed off.

Mark Reviewed – Record is not signed off, but marked for later batch sign-off.

EMR Amendments

The Amendment process allows users to track different versions of signed-off documents. Once a document is signed off and made read-only, users can add amendments to that document. Each amendment is a new copy of the previous version of the EMR document, with its own control fields, RTF document and user-defined fields. Since amendments are themselves EMR documents, each is signed off and can be amended.

Adding an amendment does not change the EMR record being amended, it changes a copy of that record. The full amendment history of a document is stored within the EMR table, allowing access to all the different versions of a single entry, such as a Progress Note. There is no practical limit for the number of times a document can be amended, nor the type of changes that can be made to an EMR document.

Amendments can be processed three different ways:

  1. Start Over to modify the template settings (location, provider, etc.);
  2. Modify to re-open the input screen; or
  3. Text Only to modify only the merged document.

If an EMR has any amendments, the record will have a small dot in the first column.

What are electronic prescriptions?

Electronic prescriptions (medications) are used to keep track of medications prescribed to a patient.  You can add and maintain records of prescribed medications from the Medications list in the given patient’s EMR Dashboard.

Printing and Signing Medication Records

When adding a Patient-Reported medication, then you have only the Save option available for the record. When adding a medication that has been prescribed by a provider in Raintree, you have more options:

  • Print and Sign Off– press this button and you are prompted for your password to sign off the record.
  • Save – No Sign Off– press this button to save the medication record. You can go back and edit or sign off the record later.
  • Sign Off Only– press this button and you are prompted for your password. The record is saved and signed off immediately.
  • Renew Prescription– click this button on saved or signed off medication records to renew the prescription.

Editing and Stopping Medications

If you have simply saved the prescription but not signed it off, you can double-click on the record in the Medication list to open it for editing. The same buttons are visible as when you add a record.
If you open a signed off record, you cannot edit it and you have different options available. However, the Stop Medication panel on the bottom right of the screen is always editable and you can stop the given medication from a signed off record.

In the case that a prescription turns out to be invalid, then instead of deleting the record, you can open the Medication Record and select Invalid Entry. This will mark the record invalid and helps you keep better track of all prescriptions.

Renewing Prescriptions

You can renew a saved or signed off prescription. You can edit some information like routing, frequency, duration, quantity, directions to patient and instructions to pharmacist. However, if you want to change other information like dose, for example, you should add a new medication record.

The renewals of the prescription are displayed in the Renewal History list at the bottom of the screen. The Renewal History panel displays the renewals for the prescription. It is blank when adding a new record. Note that the data in this list is for information only. You cannot access these records from the list.

Patient Feedback

You can indicate any kind of feedback on the medication by the patient. Use the Patient Feedbackpanel at the bottom of the screen. If you enter any information about the given patient’s feedback, then click Save and Return to Portal next to the field to save the information.

Laboratory

Laboratory records can be sent from and received by Raintree.  The most common method of receiving lab result records is through incoming HL7 messages. These message do not require a corresponding outgoing order record.

A lab result in Raintree consists of three components:

  • An order that contains one or more panels;
  • panel that consists of one or more tests;
  • test that measures some property of the specified analyte.

In Raintree only the panels are stored as separate records. Each panel has an order number that identifies the order; orders are only displayed as lists of their component panels. Analytes are also stored as part of the panel.

There are special rules in effect when the records are created – if some data (for example the provider code) is missing, you will have to correct the records manually. It is also possible that the incoming messages amend a record instead of creating a new one.

Clinical Templates

EMR clinical templates provide a HIPAA-compliant means of tracking clinical documentation with full rich-text formatting support. In addition to built-in fields defined for each record, it is a simple matter to assign custom fields and screens for any EMR through the use of EMR templates. In addition, EMR records can trigger scripts that display built-in or customized screens, run reports, send email messages, schedule appointments, add charges to the ledger, or perform any other task that can be accomplished via scripting.

The EMR system consists of three components:

  • EMR templatesdefine the structure of EMRs.
  • EMR recordsare records created by running and filling an EMR template. EMR records are always linked to a patient account.
  • Narrativesare the rich-text documents that accompany EMRs. Narratives allow merging information from the EMR into a printable document.

All EMRs have a basic set of fields that are filled in automatically – owner, date and time when the record was created, patient number, EMR template code and category. These are present and filled in all EMRs. Provider, location and case number are not required. Most EMRs also contain custom data entered through a screen – patient medications, progress notes, etc.

EMRs support document versions, also known as amendments. The entire amendment history for a document is available within Raintree. There is no practical limit for the number of times a document can be amended, nor the type of changes which can be made to an EMR document.

Another advantage of EMRs is the support for electronic signatures. Users can sign EMRs using their passwords. Once the password is successfully entered, the EMR record and its attached RTF document become read-only; a signed-off progress note, for example, can never be altered. Note that you can still amend the record while keeping the original intact.

When you add an EMR, data from a previous EMR of the same type may be loaded into the new EMR. This process is known as rollforward. Rollforward speeds up creating regular documents, for example progress notes or measurements – you will have the previous record’s data on the screen and only need to modify the data that has changed.

Chart

The patient’s Chart is the access point in Raintree that allows you to manage your patients’ medical information. This chart contains all relevant medical treatment history for the given patient. You can access the Chart from the patient file or the Dashboard. The patient Chart utilizes information from various EMR records in Raintree.

Simple lists, radio groups and freely editable fields make the patient Chart easy to manage. Pick lists narrow down data content in the patient’s Chart and speed up managing the content.

The patient’s Chart can have multiple views. This means that different sets of tabs can be visible. Which tabs are visible, depends on your security definitions in the Users table.

Electronic Medical Records, or EMR, are electronic records that contain patient clinical information, the same information practices would store in a chart when using paper clinical forms and notes. EMR records provide a HIPAA-compliant means of tracking clinical documentation with full rich-text formatting support. In addition to built-in fields defined for each record, it is a simple matter to assign custom fields and screens for any EMR through the use of EMR Templates. In addition, EMR records can trigger formscripts that display built-in or customized screens, run reports, send email messages, schedule appointments, add charges to the ledger, or perform any other task that can be accomplished via formscript.

Examples of Specialty Specific EMR Packages

  • Adult Physical Therapy, Occupational Therapy and Speech Therapy
  • Pediatric and Lifelong Physical Therapy, Occupational Therapy and Speech Therapy
  • Bariatric and Weight Loss Surgery
  • Billing Services
  • Behavioral Health and Mental Health
  • Control fields
  • An attached rich-text format (RTF) document
  • User-defined attached custom fields

EMR Rich Text Format (RTF) Documents

Each EMR record contains an attached rich-text format (RTF) document. This document may be blank, or might contain merged text variables. This is a printable document which would be considered the final document for some process, such as a Progress Note, or a Treatment Plan. The RTF Documents for each EMR record are stored as BLOB fields within the core EMR table.

*There are advanced programming commands to force an EMR record to use an Overlay document (RTO) as its EMR document, rather than the standard RTF document each record has by default.

Features and Benefits At a Glance:

Feature Benefit
Sign-Offs / Electronic Signatures EMR Documents provide users with an electronic signature system supported by the core Raintree product. When a user signs off a document, she is prompted for her Raintree password. Once the password is successfully given, the EMR record and its attached RTF document becomes read-only; a signed-off progress note, for example, can never be altered.
Amendments The Amendment Process allows users to track different versions of signed-off documents. Once a document is signed off and made read-only, users can add amendments to that document. Each amendment is a new copy of the previous version of the EMR document, with its own control fields, RTF document and user-defined fields. Since amendments are themselves EMR documents, each is signed off and can be amended.
The EMR Editor The Editor allows you to edit, save and print Rich Text Format files.
Template Categories Table Categories are tree-structured, meaning that you can define child categories that are linked to a parent category.
EMR Templates Table The EMR Templates table contains the definition of every template, including its category, which scripts or screens are linked to the template, and the merge template that will be used to create EMR documents using that template.
EMR Lists EMR Lists allows users to define filtered interactive lists of EMR records without requiring any custom programming. These lists can be used as stand-alone table views (“live lists”) linked from a menu option or drop-down field in a custom screen, as embedded lists within a screen (such as a dashboard), or as an insertable RTF table that can be inserted into any EMR document. EMR lists can be very simple or very complex.
The RTM Screen Builder The RTM Editor represents the screen that is currently being edited. You can build the template by placing and arranging different widgets on the Template Window. (There is a vertical widget bar to the left of the Preview area.) Keep in mind that the Template Window is not an exact representation of the real screen. Widgets are actually abstract objects, based on which the real screen with real components is created in the main application.
Audio Recordings The Audio Recordings widget allows users to store sound files within a record. This is useful when documentation is dictated, then transcribed by another person.
Speech-to-text Raintree templates have speech-to-text capable fields and rich text edit areas that can translate speech through the computer’s microphone to text.
Link to Scanned Items The Image Widget enables you to create an area where the end user can store and view image files. It is actually a picture frame, which defines the area that will accept images on the final screen. Once the fields are created on the screen, the user then interacts with the Image Upload Manager.

Document Management

Document routing is a feature that enables you to upload documents to Raintree for processing. You can route scanned documents, faxed documents, and images from the filing area to a specific patient’s EMR table. After uploading the documents, you can assign them to other users in Raintree for processing. The documents that have been processed will be displayed in the respective category in the EMR Dashboard of the patient (in case the patient has been specified), and in the tasklist of the user this document has been assigned to.  Document routing, remote faxing and the master task modules all work in an integrated fashion.

The Document Routing screen is where you route the documents to Raintree. These documents can be images, scanned documents, or faxes.

The document screen has several tabs for filtering different types of documents.

 

Outgoing Faxes

Outgoing faxes are sent from Raintree through Fax module which allows the user to select documents and specify the fax number.  You can check the status of the documents from theRemote Print/Fax Log.

Outgoing documents should always include a cover sheet that has the fax details. You can fax each document individually, or group them and fax them as a collection. Before faxing, proper option should be selected from the Output Options.

 Incoming Faxes

Incoming faxes are stored in a specified folder in Raintree server and the faxes come in .tif format. The incoming faxes (and other documents) are handled in Document Routing, where they are uploaded to Raintree. The faxes are processed like other uploaded documents: a category is defined for each file, the patient is identified and it is assigned to the responsible user. The documents that have the patient defined will appear in this patient’s Task View in the EMR Dashboard where you can review the documents. If you want to fax a reviewed document, access the Fax Documentsscreen via a specific patient account or fax them from the EMR dashboard.

 How to Scan Documents and Images

Raintree allows you to scan different types of images and documents. For example you can scan the patient identification, making it instantly accessible whenever needed. You can also scan EOBs and link them to line items in the ledger.

The scanned documents can be accessed either in the main document storage that contains all scanned documents, or in the patient document storage that shows only the documents related to a specific patient. You can filter the displayed documents by patient account #, scanned dates, received dates or document types.

Reports

Efficient resource allocation and increased productivity with easy-to-generate reports that reflect the financial health of your organization, satisfy payer requirements, and comply with government-mandated regulations.

Numerous standard and user-defined reports that can be filtered by user, location, carrier, provider, financial class or referral source within a specified date range.

Controlled access and usage rights for administrator-defined groups and individual users, or a custom set of strict end-user access criteria.

Advanced error detection and notification with exception reports that alert users of potential problems to be fixed before a claim is sent or a report is generated.

  • Data import and export automation capability
  • Department-specific daily ledger statistical breakdowns
  • Group-level and individual user login and encrypted-password access and filtering controls
  • One-touch access to the commands and reports you use most

Determining service improvements that will deliver the best return on investment

Whether your practice aims to reduce client/patient wait times, speed up access to information, or take advantage of an opportunity to expand clinical services – the custom reporting functionality within Raintree’s software management solution can help provide the information you need to make smart and profitability-enhancing decisions.

With a Raintree Systems, Inc. software management solution, your organization can quickly and easily extract and consolidate information from multiple sources within the application for custom reports and summaries that reflect the financial life of your department, location, or entire organization. Track incoming and outgoing referrals to facilities and specialists or track payments, services and service authorizations by client/patient and/or provider. With advanced error detection and notification, mistakes can be corrected before forms, claims and reports are submitted to expedite reimbursement and increase collection ratios.

Features and Benefits At a Glance:

Feature Benefit
Quick and Easy Standard, Custom and Filtered Report Generation Empowers your organization with the specific information it needs to streamline resource allocations and increase organizational productivity, efficiency and profitability
Advanced Error Detection and Notification Improves accuracy, expedites reimbursement, and increases collection ratios
Comprehensive Security Controls Ensures patient confidentiality and meets HIPAA-compliance requirements
Data Benchmarking for Clinical Indicators Helps you determine additional diagnostic tools that will better evaluate and service clients/patients
Customizable Input Screens Allows easy creation, storage and extraction of commonly-used medical forms and records such as chart notes, prescriptions, diagnostic studies and more
Intuitive Web-Based Interface Allows fast, easy and secure access to forms, reports and financial information from any Web-enabled PC
‘Quick Keys’ Saves valuable time with one-touch access to your most commonly used commands and reports

Collections

Higher collection ratios with the ability to facilitate rebilling, ledger notes, follow-ups and single claims more directly from the Onscreen Collection Worksheet.

Efficient collection tracking with automatic accounts receivable balancing, easy-to-reference worksheets listing payer sources, patients covered, amounts owed and aging breakdowns using estimated or contracts-based collection amounts.

The Collection Worksheet within Raintree organizes collection information into an interactive paperless work file for simplified views of payer sources, clients/patients covered by each payer source, amounts owed and a breakdown of aging groups. Patient files can be organized, viewed and printed based on total, zero and credit balances and rebilling, follow-ups and more can be facilitated directly from the Collection Worksheet.

Billing

Maximum flexibility with centralized or de-centralized billing models and personalized paper or electronic billing.

Expedited reimbursement with automated, accurate and timely statement mailings and claims processing.

  • HCFA 1500 and UB-04 compliant claims processing
  • HIPAA-compliant encrypted security controls
  • One-click submission of claims and other documentation to multiple payers
  • Complete, zero and credit balance organization of patient files
  • Unlimited client/patient billing environments
  • Remote management flexibility and convenience

Simple and useful solutions that automate billing and collections to maximize your organization’s revenue
Claims and other documentation can be personalized and printed, submitted electronically or faxed directly from your PC and user-labeled to-do lists maximize accuracy, follow-through and reimbursements. Seamlessly and simultaneously manage multiple self-pay, workers compensation, insurance and government payers, as well as contracts and claims judgement for managed care organizations – all from one easy-to-use interface.

Features and Benefits At a Glance:

Feature Benefit
Personalized paper, electronic and fax billing and form submission options Maximum flexibility
Electronic billing and remittance Increases process efficiency and accelerates payment
Comprehensive security controls Ensure patient confidentiality and meet HIPAA compliance requirements
Automatic diagnosis code check and claim submission verification Expedites reimbursement with accurate and timely statement mailings and claims processing
Rules-Based Alerts and Triggers Improves efficiency and collection ratios by alerting users to billing requirements, generating insurance forms, processing payments and automatically updating accounts
ANSI-coded claim submissions reports Minimizes potential errors and eliminates the risk of lost claims or non-compliance
Intuitive Web-Based Interface Allows fast, easy and secure access to billing, collection, schedule, and patient information from any Web-enabled PC
‘Quick Keys’ Saves valuable time by submitting claims and other documents to multiple payers with one click/key stroke
 

Service Tickets

When a patient comes in for an appointment, you usually have to perform several tasks:

  • Record information about the visit
  • Indicate the procedures that were performed
  • Post the charges to ledger
  • Collect a payment from the patient

The Raintree Service Ticket is a tool that lets you accomplish all of this in one place. Remember that “service ticket” refers only to the functionality of selecting and posting charges – there are many different records that can be collectively described as service tickets.

Service tickets are usually set up as EMRs (Electronic Medical Records), meaning that they have all the functionality of standard Raintree EMRs – you can amend or sign off a ticket, and on the patient’s next visit you can also choose to roll the previous ticket forward, saving you a lot of time.

The service ticket also interacts with several other Raintree components. For example, authorizations and coding edits determine which charges can be posted. A large part of service ticket functionality is also related to cases – cases can populate fields on the service ticket or provide additional restrictions on posting charges.

Finally, the service ticket is extremely customizable. If the standard setup options are not sufficient, you can also customize the screen or the business logic that drives the ticket. This ensures that the service ticket will match your work process.

Registration and Scheduling

  • Fast, easy and secure access to client/patient and provider information with fields, screens and tables that are customized for your organization’s workflow
  • Simplified management of multiple providers, locations, specialties and plans with an intuitive, completely integrated solution
  • Maximized efficiency and increased regulation compliance with rules-based scheduling triggers and alerts
  • Efficient resource allocation and increased productivity with easy-to-generate reports that reflect the financial health of your business
    • Customized, color-coded daily, weekly or monthly schedules
    • One-touch access to the commands and reports you use most
    • Multiple provider and client/patient resource tracking and management
    • Direct accessibility to co-pay amount, chart notes, payment type, insurance eligibility and more
    • Remote management flexibility and convenience

Simple and useful solutions that truly empower your organization to improve efficiency, patient care and customer service quality
With automated, centralized appointment and resource scheduling and anytime, anywhere access to appointment, clinical and financial information for authorized users, a Raintree management solution can help your organization streamline patient flow, improve the quality of patient care delivery, increase office productivity and enhance operating efficiency.

Review appointment statistics and view daily, weekly or monthly schedule templates that are customized and color-coded by location, provider, appointment type, payment type, date ranges and open vs. booked. Verify co-pay, plan, patient and provider information directly from the Appointment Scheduler. Seamlessly and simultaneously manage appointments and payments, track authorized referrals and visit limits, display urgent messages and view insurance coverage—all from one easy-to-use interface.

Features and Benefits At a Glance:

Feature Benefit
Customized, color-coded registration and intake screens, fields, schedules and reports Increased staff productivity and organizational efficiency; Faster, more reliable client/patient service
Quick and Easy Custom Report Generation Streamlines resource allocations, increases productivity, efficiency and profitability
Rules-Based Scheduling Alerts and Triggers Facilitates efficient patient management at the time of scheduling and service for increased regulation compliance and timely financial management operations
Group Therapy Scheduling Efficient management of group therapy sessions and other services that may require multiple client/patient and provider resources
Intuitive Web-Based Interface Allows fast, easy and secure access to schedules, client/patient and financial information from any Web-enabled PC
‘Quick Keys’ Saves valuable time with one-touch access to the most commonly used commands and reports
The Dashboard is your access point in Raintree that gives a comprehensive overview of daily visits, tasks and other priorities. Here you can control everything that concerns your patients and practice, from scheduling an appointment to billing review and sign off.

The content of the lists in each tab can be configured according to your needs. The Dashboard can have different views. This means that different sets of tabs are visible. Which tabs are visible, depends on your rights set up in the Users table.

Each tab has its own security code to control which users can access the information it contains. Some tabs have color charts that indicate a certain status of a case. Raintree recommends you to refer to these charts if any of the list entries is color coded.

Patient Demographics

Demographic information is displayed in the Patient Demographics screen. You can add, modify or remove notes on the patient here. The patient’s demographic information is stored in four main panels.

  • Patient Info- general demographic information
  • Employment Info- patient employment data used on printout forms
  • Additional Info- specific data regarding the patient’s languages, ethnicity, etc
  • Access Control- Information regarding system users who can access the patent file

Authorizations

Authorizations are the limits set by payors. For example, the limits are set on the number of patient visits, the total charge amounts and so on. You need to specify authorizations for each patient individually through the patient’s Insurance screen.

You may also start by specifying the payors that need authorization. This simplifies the authorization adding procedure, as you have the information available in Patient Files. This way you do not have to open the Payor table to find out whether a payor requires authorization or not.

If you have applied authorization to a payor, then the Authorization Required option is selected automatically. However, but you still have to open the Authorizations tab of that payor in the patient’s Insurance screen to add authorizations.

BehavioralHealth Plus by Raintree Systems is a comprehensive, fully integrated Practice Management and Electronic Medical Record (EMR) software solution designed exclusively for Behavioral Health & Mental Health practices. The program seamlessly integrates the full scope of your practice’s operation and provides a transparent and secure method to track and document patient care. Workflows in both your clinical and administrative departments are made more efficient and streamlined, leading to improved patient care and enhanced financial management of your organization.

Administrative Workflow

Scheduling

  • Ability to schedule for multiple providers and locations
  • Group scheduling and tracking
  • Authorization alerts at check in
  • Copayment “prompts” when patients check in
  • Automated appointment call reminder capabilities

Revenue Cycle Management

Insurance & Authorization Management

  • Multiple fiduciary sources can be associated with each patient record
  • Tracking of authorized visits and dollar amount limits
  • Electronic insurance eligibility verification

Billing & Collections

  • Electronic billing of primary and secondary insurance
  • Auto-posting of insurance remittance payments (EOB)
  • Built in “collection worksheet” to track collection efforts
  • Collection follow-up notes can be “attached” to specific claims
  • Extensive management reports to track collection efficiency
  • Claims adjudication module

Financial & Organizational Reporting

  • Financial analysis by location, department, providers, program, referral source and more
  • Customizable financial and organization management reports
  • All report data exportable to Excel®
  • Extensive referral source tracking reports

Clinical Workflow

BehavioralHealth Plus gives your organization the ability to fully integrate the clinical workflow with the revenue cycle. The software provides a “transparent” yet secure method to track and document patient care. Costs are reduced by eliminating redundancies in your organization. Outside providers have an easy and secure method to document patient care. Tasks can be assigned to both individuals and groups. Incomplete task reports and alerts are part of the BehavioralHealth Plus system.

BillingService Plus by Raintree Systems is designed specifically for clients that are providing billing & collection service to medical practices.  BillingService Plus integrates seamlessly with all Raintree Platforms and can interface with all other major EMR and Practice Management as well as all gateway processing systems.

Administrative Workflow

Scheduling

  • Customizable schedule views
  • Automatic checks to ensure all test results and procedures have been completed prior to patient appointments
  • Insurance authorization alerts at check in
  • Incomplete procedural task alerts
  • Copayment “prompts” when patients check in
  • Automated appointment call reminder capabilities

Revenue Cycle Management

Insurance & Authorization Management

  • Multiple payers can be associated with each patient record
  • Tracking of authorized visits and dollar amount limits
  • Automated insurance eligibility verification

Billing & Collections

  • Charges drop to the patient ledger for review by your staff as clinical documentation is completed
  • Built-in “self-audit checks” ensure accurate billing, improving reimbursement
  • Auto-posting of insurance remittance payments
  • Built in “collection worksheet” to track collection efforts
  • Collection follow-up notes can be “attached” to specific claims

Financial & Organizational Reporting

  • Financial analysis by location, department, providers, program and more
  • Extensive referral source tracking reports
  • Customizable financial and organization management reports
  • All report data exportable to Excel®

Clinical Workflow

Comprehensive charting capabilities

  • Document history & physical, diagnoses, allergies and medications
  • E-prescribing capabilities built into the system
  • Incorporate medical images into the patient record
  • Scan prior paper-based charts into the patient record
  • Physicians can review a patient’s record, plan treatment, process orders, track patient progress and create task lists from a single screen

Built-in integrity checks

  • Checks if patients’ medical records from referring and participating physicians are on site or in the system
  • Checks that all required procedures have been completed and documented
  • Checks to ensure that and all needed tests have been ordered, completed, and the results are posted and up to date in the system

Flexible clinical documentation

  • Customizable documentation with full physician and nursing notes
  • Bring your current documentation forms right into the program
  • Compatible with voice recognition software programs such as Dragon Naturally Speaking®
  • Email or fax to referring and participating providers from the system CPOE with full chemotherapy ordering control
  • Pharmacists are able to approve and fill the order within BillingService Plus
  • Nurses can record and track all details related to administered drugs
  • Complete audit trail is recorded
  • Pharmacy inventory projection capabilities

Advanced Dictation capabilities

  • “Voice capture” dictation capabilities built into the system
  • Dictated notes are captured and saved as a digital file that can be instantly emailed to a transcription service
  • Transcribed files come back into the patient record upon completion

Customized workflows for each member of your staff

  • The functional steps of each employee’s role can be precisely configured
  • Separate and distinct workflows for physicians, nurse practitioners, nurses, and all medical and administrative staff
  • Procedural follow-up tasks can be assigned to individuals or groups

Lab and Hospital integration

  • Integration with QuestLab and LabCorp
  • Lab results are immediately brought into the system
  • Program uses standard HL7 interface for easy integration with hospital information systems

Provider Dashboards

  • Time-saving Provider Dashboards show daily appointments, tasks, clinical notes to be completed, active case load, patient visit history and more
  • “Transparent” yet secure system provides HIPAA-compliant access to patient information to authorized staff members
BariatricOffice Plus enables practices to quickly scan paper documents into the patient record. The program seamlessly integrates the full scope of your bariatric clinic operation. Providers can have an individualized dashboard that gives instant access to their pertinent information. The program is HIPAA-compliant and is easily accessible via the Internet.

Dashboard:

  • Single Screen with only Pertinent Information
  • Clinical Note Tracking for each Appointment
  • Task Management System for Individuals or Groups
  • Crucial Clinical, Financial and Operational Data

Scheduler:

  • Color Coded Appointment Types
  • Custom Alerts
  • Billed and Not Billed Indicators
  • Automated Recurring Appointments
  • Availability Searches
  • Integrated Appointment Waiting List

EMR Templates:

  • Bariatric specific templates and workflow
  • Templates defined by the type of visit
  • Eliminate transcription costs
  • Dictate directly into EMR using third-party voice recognition software
  • Generate and fax letters to referring physicians directly from EMR

End of Day Report:

  • Daily Account for All Activity
  • Clinics can define Mandatory and Optional Activities to have a complete reconciliation
  • Appointment, notes, payment information and A/R statistics are viewed at a glance
  • Color coded to reflect reconciliation status

Clinical Workflow

Automatic ACS and C.O.E. outcomes reporting

  • Complete ACS and Centers of Excellence (C.O.E.) integration
  • Eliminates double entry of patient data
  • Longitudinal follow up with patient portal or HIPAA-compliant email

Comprehensive charting capabilities

  • Document history & physical, diagnoses, allergies and medications
  • E-Rx capabilities built into the system
  • Physicians can review a patient’s record, plan treatment, process orders, track patient progress and create task lists from a single screen

Document Routing & Management module

  • Quickly scan, name and route multiple paper documents into the patient EMR
  • Document routing is easily accomplished through drag and drop technology

Flexible clinical documentation

  • Bariatric specific templates and workflows along with customizable documentation with full physician and nursing notes
  • Compatible with voice recognition software programs such as DragonNaturally Speaking®
  • Email or fax referring and participating providers from the system

Advanced dictation capabilities

  • “Voice capture” dictation capabilities built into the system
  • Dictated notes are captured and saved as a digital file that can be instantly emailed to a transcription service
  • Transcribed files come back into the patient record upon completion

Computerized Physician Order Entry (CPOE)

  • Complete Computerized Physician Order Entry (CPOE) capabilities
  • Anywhere/anytime access to medical records
  • Nurses can record and track all details related to administered drug

Health alerts and recalls

  • Providers can determine overdue patient follow up exams and tests, ensuring compliance
  • Allergy alerts
  • Drug to drug interaction alerts

Customized workflows for each member of your staff

  • The functional steps of each employee’s role can be precisely configured
  • Separate and distinct workflows for physicians, PA/NP, nurses, and all medical and administrative staff.

Data Exchange

  • Health Level 7 (HL7)
  • ANSI ASC X12
  • Continuity of Care Record (CCR)
  • Continuity of Care Document (CCD)
  • Lab and Hospital integration
  • Integration with QuestLab and LabCorp
  • Lab results are immediately brought into the system
  • Program uses standard HL-7 interface for easy integration with hospital information systems

Administrative Workflow

Scheduling

  • Customizable schedule views
  • Automatic checks to ensure all test results and procedures have been completed prior to patient appointments
  • Insurance authorization alerts at check in
  • Automated appointment call reminder capabilities

CCHIT and Audit Trailer Node Authentication (ATNA)

  • Audit trails – complete log of changes made to application
  • Connection authentication – complete audit log of connection to database
  • User authentication – Complete audit trail is recorded
  • Interoperability
RheumDoc Office Plus by Raintree Systems is a comprehensive, fully integrated practice management and rheumatology specific electronic medical record (EMR) and electronic health record (EHR) software solution. The program seamlessly integrates the full scope of your practice’s operation. Workflows in both your clinical and administrative departments can now be made more efficient and streamlined, leading to improved patient care and enhanced financial management of your organization. The program is HIPAA-compliant and is easily accessible via the Internet. We have removed the burden of implementing a standard EMR and developed Rheumatology specific workflows which allow you to maximize your face to face time with patients, implement superior practice management, meet quality measures, and place your practice at the forefront of advancement and success. RheumDoc Office Plus provides a robust integrated Revenue Cycle Management solution to maximize reimbursements, analytics and reporting which will increase efficiency and maximize return.

Rheumatology Specific

  • Rheumatology specific templates with built-in flexibility for each providers’ preferred documentation method
  • A patient-friendly portal to preload your e-note with crucial information, saving providers and staff valuable time
  • Rheumatology detailed procedure templates for aspirations, injections and infusions
  • Rheumatology detailed problem lists, order sets, and plans
  • Programmed DAS 28 ESR, DAS 44 ESRand HAQ calculators
  • Preset joint homunculus for rapid tabulation of swollen and tender joint counts
  • Automated charge capture as procedures are documented

Scheduler:

  • Color Coded Appointment Types
  • Custom Alerts
  • Billed and Not Billed Indicators
  • Automated Recurring Appointments
  • Availability Searches
  • Integrated Appointment Waiting List

Dashboard:

  • Single Screen with only Pertinent Information
  • Case Load Tracking with Follow Up Policies
  • Clinical Note Tracking for each Appointment
  • Task Management System for Individuals or Groups
  • Crucial Clinical, Financial and Operational Data

EMR Templates:

  • Created by Rheumatologists for Rheumatologists
  • Templates Defined by the Type of Visit
  • Optional “Roll Forward” notes that Increase Productivity
  • Integrated with Billing System Coding Edits for Efficiency

End of Day Report:

  • Daily Account for All Activity
  • Clinics can define Mandatory and Optional Activities to have a complete reconciliation
  • Appointment, notes, payment information and A/R statistics are viewed at a glance
  • Color coded to reflect reconciliation status

Unrivaled Practice Management Tools

  • Provider productivity reports
  • Collection effort efficiency reports
  • Extensive marketing tools
  • Referral Source Portal – referring providers can access information about their patients and their treatment progress

Extensive Efficiency Tools

  • Ability to track multiple episodes of care in one patient record
  • Email or fax documents to referring and participating providers from the system
  • Automated electronic insurance eligibility verification
  • Automated appointment reminder capabilities
  • Auto-posting of insurance remittance payments (EOB)
  • Provider Dashboards display all pertinent client information on a single screen
  • E-Fax – e-transmit H&P documents, letters to referring physicians and hospitals

Workers’ Compensation

  • Electronic submission of workers’ compensation clinical documentation attachments with the claims
  • Automatically generates letters to employers if an employee misses an appointment

Comprehensive Integrity Checks

  • Tracking of authorized visits and dollar amount limits
  • Copayment “prompts” when patients check in
  • Expiring authorization or dollar limit alerts
  • Automatic charge auditing

Clinical Documentation

  • Comprehensive templates for rheumatology diseases
  • “Blend” your own clinical documentation workflows into the program’s templates
  • Advanced dictation capabilities built into the system also compatible with Dragon Naturally Speaking® and other voice recognition software programs
  • Outcome surveys

Seamless Integration of Clinical and Administrative Departments

  • The system automatically generates appropriate billing codes, derived from the clinical documentation, enabling same day billing
  • Scan current patient documents and charts into the system
  • Procedural follow-up tasks can be assigned to individuals or groups
  • Functional steps of each employee’s role can be precisely configured

Economical Multi-site Integration

  • Link multiple locations together without networking software such as Citrix or Terminal Services
  • Low cost web-based hosting option available
  • Staff can have HIPAA-compliant remote access to the system with laptop wireless Internet access
  • A “real-time” response program that operates with an “ultrathin” client server application
PediatricTherapy Plus by Raintree Systems is a comprehensive and fully integrated software solution for organizations that specialize in pediatric/adult long-term therapy. All aspects of your clinic, including patient scheduling, clinical documentation, billing, collections, and detailed management reports are brought together seamlessly in one easy-to-use system. Workflows for both your clinical and administrative departments can now be made more efficient and streamlined, leading to improved patient care and enhanced revenue cycle management for your organization.

PediatricTherapy Plus’ extensive and comprehensive clinical documentation includes individual templates for multiple disciplines including speech, occupational and physical therapy, audiology, nutrition, as well as early intervention.

Clinical EMR templates specifically designed for pediatric/adult long-term therapy practices

No other software solution in the market matches the clinical EMR documentation depth of PediatricTherapy Plus. Your providers can quickly document care and track the progress of their patients with our comprehensive “out of the box” templates for PT, OT, SLP, and Nutrition. The program even provides “early intervention” documentation and complete Pediatric Evaluations.

Complete configurability to each practice

We recognize that most practices have unique clinical documentation needs. Consequently, the program is designed to be utterly configurable to the particular nuances of your organization. PediatricTherapy Plus employs a “rules based” scripting protocol that enables us to provide our customers with unlimited options in terms of screens, fields, automated alerts and reports.

Unsurpassed experience in the market

PediatricTherapy Plus was developed by Raintree Systems, a company that has been providing innovative and state of the art software solutions to healthcare organizations since 1983. The majority of the over 2,200 clinics employing Raintree Systems’ solutions are in the rehab and therapy market. You benefit from the breadth of features and flexibility that have been built into the software solution to accommodate the diverse needs of our customers.

Unrivaled implementation experience

At Raintree Systems we understand the apprehension everyone feels when the time comes to implement new practice management software. As a result, we’ve developed a systematic method that ensures everyone gets the training they need. Each Raintree installation is headed by a Project Manager who is backed by capable technical support people and knowledgeable trainers. You and your management team will receive a weekly Milestone Summary that will keep you abreast of all aspects of the implementation. You can feel confident that you’ll be in good hands from start to finish.

The PediatricTherapy Plus Difference

We at Raintree Systems understand that treating pediatric and adult patients with long-term rehabilitation needs requires not only a unique set of skills from your providers, but also necessitates that your organization has a software solution specifically designed to handle the clinical documentation, reporting, tracking, and billing that is unique to the long-term rehab setting. By working with industry leaders such as Easter Seals, United Cerebral Palsy, and Goodwill Industries, we have developed PediatricTherapy Plus.

·

Electronic Medical Records:

  • Specific templates are driven by type of visit
  • Complete templates for Initial evaluation, daily note, progress note and discharge summary

·

Entering findings and planning goals:

  • Common phrase library and/or create your own commonly used phrases
  • Minimize typing and increase efficiency
  • Works with most voice recognition software

·

Patient Information:

  • Pediatric specific medical history
  • Motor Sensory
  • Developmental history
  • Feeding, Speech & Language history

·

End of Day Report:

  • Daily Account for All Activity
  • Clinics can define Mandatory and Optional Activities to have a complete reconciliation
  • Appointment, notes, payment information and A/R statistics are viewed at a glance
  • Color coded to reflect reconciliation status

Clinical documentation EMR templates specifically designed for pediatric and adult long-term therapy practices
PediatricTherapy Plus gives organizations the ability to analyze their financial data. The program features powerful and flexible financial, clinical and practice management reports. All data can be exported to Excel® with the click of a mouse.

Clinical Workflow

  • Pediatric Clinical Documentation
  • Templates for PT/OT/SLP, Nutrition, Home Health and Autism Spectrum Disorders
  • Integrated “early intervention” documentation
  • Pediatric evaluations including: Torticollis, positioning, mobility, neonatal, sensory, and neurological templates
  • Detailed treatment plans
  • Long-term rehabilitation assessments
  • Quarterly and annual progress reports

Administrative Workflow

Scheduling

  • Multiple providers and locations
  • Group scheduling and tracking
  • Co-payment “prompts” at patient check in
  • Automated appointment call reminder capabilities
  • Insurance authorization alerts at check-in

Program Tracking and Oversight

  • Day care billing and attendance tracking
  • School-based therapy billing and attendance tracking
  • Vocational program tracking
  • Medications and prescription drug tracking

Efficiency Tools

  • Group service tickets
  • Email or fax referring and participating providers
  • Scan patient documents and charts into the system
  • Dial-up or wireless connectivity for home based visits
  • Patient portal communication capabilities

Detailed patient socioeconomic data is easily tracked in PediatricTherapy Plus.

This helps in setting sliding fee schedules for your patients as well as compiling data for grants and qualifying for funding from government programs.

Revenue Cycle Management

Insurance & Authorization Management

  • Multiple payer capability
  • Authorized visit and cost limit tracking
  • Automated electronic insurance eligibility verification
  • Billing & Collections
  • Electronic billing of primary and secondary insurance
  • Auto-posting of insurance remittance payments (EOB)
  • Built in “collection worksheet”
  • Collection follow-up notes attached to claims
  • Collection efficiency management reports
  • Day care, vocational, and school-based therapy billing

Financial & Organizational Reporting

  • Financial analysis by location, department, provider, program, referral source and others
  • Comprehensive financial analysis reports
  • Therapist Productivity Reporting
  • Not-for-profit organization report generation
  • Complete financial and organization management reports
  • All report data exportable to Excel®
  • Extensive referral source tracking reports
  • HL7 interface with existing systems for easy integration
TherapyRehab Plus by Raintree Systems is a comprehensive, fully integrated practice management and electronic medical record (EMR) software solution. The program seamlessly integrates the full scope of your practice’s operation. Workflows in both your clinical and administrative departments can now be made more efficient and streamlined, leading to improved patient care and enhanced financial management of your organization. The program is HIPAA-compliant and is easily accessible via the Internet.

Scheduler:

  • Color Coded Appointment Types
  • Custom Alerts
  • Billed and Not Billed Indicators
  • Automated Recurring Appointments
  • Availability Searches
  • Integrated Appointment Waiting List

Dashboard:

  • Single Screen with only Pertinent Information
  • Case Load Tracking with Follow Up Policies
  • Clinical Note Tracking for each Appointment
  • Task Management System for Individuals or Groups
  • Crucial Clinical, Financial and Operational Data

EMR Templates:

  • Created by Therapists for Therapists
  • Templates Defined by the Type of Visit
  • Optional “Roll Forward” notes that Increase Productivity
  • Integrated with Billing System Coding Edits for Efficiency

End of Day Report:

  • Daily Account for All Activity
  • Clinics can define Mandatory and Optional Activities to have a complete reconciliation
  • Appointment, notes, payment information and A/R statistics are viewed at a glance
  • Color coded to reflect reconciliation status