What would you do if a third of your patients canceled their next appointments?
According to a PwC survey of 15,000 consumers, 1 in 3 will leave a brand they love after just one bad experience. After as few as two poor experiences, 86% of consumers would walk away.
The term customer experience (CX) refers to the relationship between a consumer and a business, defined by the sum of their interactions. In healthcare, CX is often interchangeable with patient experience.
The Agency for Healthcare Research and Quality takes this definition a step further, using patient experience to measure “the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs and values.”
Creating a lasting relationship with patients starts with truly understanding their needs before, during, and after each appointment.
What You'll Learn
1. Why Customer Experience is Important
2. How to Improve Every Step of the Patient Journey
3. Why Clinical Efficiency Leads to Great Care
Every point of interaction with your patients–from first impressions, treatment, billing, and beyond–can build brand loyalty and drive revenue. Don’t miss the chance to create a world-class experience.
Unlock the eBook:
The Impact of Customer Experience on Practice Revenue
Patients’ quality perceptions have accounted for a 17% to 27% variation in key financial metrics.
