Team 4 Kids is a high-impact pediatric therapy provider dedicated to helping children and families thrive. Before partnering with Raintree, Team 4 Kids began as a single, 13 employee clinic, but they were built on a vision for strategic growth and greater community impact. Limited by manual, paper-based processes, they required a scalable system that could close the gaps between their clinical and administrative departments. After evaluating multiple vendors, Team 4 Kids chose Raintree as the foundation for their ambitious expansion goals.
The Problem
🧩 Fragmented Systems: Operating with “19 different puzzle pieces” that didn’t connect, including Google Calendar for scheduling and Excel for billing
⏱️ Manual Inefficiencies: Staff spent up to an hour a day manually pulling paper charts and inputting claims into external portals.
📈 Low Arrival Rates: Prior to implementation, arrival rates hovered at 82%, impacting the practice’s bottom line.
Raintree really creates a bridge and allows both clinical and administration to have a synergistic approach to running the practice. The level of support that we get is like no other. They genuinely care about my success.
Solution
To overcome the chaos of fragmented processes, Team 4 Kids implemented Raintree, allowing them to consolidate clinical documentation, revenue cycle management (RCM), and patient engagement operations into one unified platform.
The transition empowered leadership to pivot from reactive to proactive management strategies, using Business Intelligence (BI) for real-time data tracking and forecasting. Critically, as the practice scaled, automated patient engagement and communication features became the backbone of their growth, ensuring every new patient received a consistent, personalized experience, without increasing overhead.
The Results
- 💰Revenue Growth: Increased arrival rates from 82% to 95%, generating an additional $200,000 in revenue in the first 12 months.
- 📈Scalability: Successfully grew from one location to nine, and from 1,400 monthly visits to 23,000.
- 💫Operational Efficiency: Eliminated manual chart pulling and claim entry, significantly reducing “unrealized expenses.”
- 🚘Community Impact: Efficiencies gained allowed the founders to establish a charity car show to fund therapy scholarships for families in need.
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Team 4 Kids
