Cypress Health Partners under the leadership of Founder and CEO Steve Windwer, DC, PT, has established itself as a prominent player in the realm of physical therapy over the past 30+ years.
Cypress Health Partners is made up of Bay State Physical Therapy and Mohawk Valley Physical Therapy. It is a leading provider of physical therapy throughout New England and upstate New York, dedicated to restoring maximal function for each individual. The organization sought a single, integrated EMR and practice management solution from a proven leader in the field to replace its disparate systems. After independently ranking several vendors, they concluded that Raintree was their best option.
The Problem
⚙️ Fragmented systems: Practice management, billing, and appointment reminders were handled across three separate platforms
✍️ Manual charge entry and payments: Staff had to manually input charges and process payments, slowing workflows
📉 Below-average collections per visit: Financial performance lagged behind state benchmarks
The upfront scrubbing that Raintree does will reduce our denials and increase our collections. They showed us how we would have a much quicker window into how claims were doing (compared to our previous system) and allow us to correct these claims quickly. This enhanced our turnaround. We got paid quicker, with fewer denials.
Solution
Cypress Health Partners selected Raintree’s all-in-one platform, unifying clinical, operational, and financial workflows into a single system.
The Raintree team worked closely with Cypress stakeholders to configure workflows, reporting, and RCM automation around the organization’s specific requirements and growth plans. Raintree’s approach ensures Cypress can keep optimizing operations, financial performance, and patient access as the business grows.
During the search for a new physical therapy platform, leadership “independently ranked each vendor,” saying, “[we] were able to come to the same conclusion: That Raintree was our best option.”
The Results
“Results have exceeded expectations,” Windwer reported. “Our collections per visit increased through fewer claims denials due to having the information upfront and a significantly improved follow-up procedure,” he explained. “In addition, due to this new system, we created workflow efficiencies that allowed us to reduce staff through attrition. We also were able to improve our arrival rate through improved clinic-level reporting and the integrated appointment reminder solution.
📈 Increased collections per visit: Collections per visit improved by 7%
💸 Lower RCM cost per visit: Revenue cycle management costs decreased by 30% per visit
📅 Improved arrival rates: Patient arrival rates increased by 2.5%
The Promise
Cypress Health Partners isn’t just a client, they are now part of the Raintree family. As we continue to develop a long-term partnership, our scalable software will grow with them and solve their problems as they become more complex. This is a guarantee we provide for each and every one of our clients.
Read the Full Case Study:
Cypress Health Partners
