Established in 1999, family-owned and operated First Settlement Physical Therapy (FSPT) originally started as a single clinic in Marietta, Ohio. Now spanning 37 clinics with roughly 200 employees, FSPT quickly spread across the Mid-Ohio Valley to deliver a wide array of therapy and rehab services to patients in both suburban and rural communities.
In fact, in some counties, FSPT is the only therapy and rehab clinic available, making their success vital to patients that live in otherwise medically underserved areas.
The Challenge
- ✅ Authorization complexity from evolving rule changes was outpacing their legacy system.
- 📊 Reporting was manual and time-consuming, making basic business insights difficult to access.
- 📝 Clinical notes lacked consistency and built-in compliance safeguards.
Raintree + First Settlement Physical Therapy
After evaluating several platforms, FSPT selected Raintree for its comprehensive functionality, strategic alignment, and readiness to scale the business. The all-in-one therapy platform would consolidate clinical, operational, and financial workflows. Key components included a centralized authorization system to build payer-specific logic, advanced reporting and dashboards to automatically push weekly reports to clinic directors, and integrated patient communication tools to automate several front desk tasks.
The Results
- 🚀 Smooth Transition: The learning curve didn’t take weeks — it took hours.
- ⚙️ Operational Gains: Achieved a seamless shift to a centralized authorization model, weekly automated reporting, and consistent, rule-driven compliance across all clinics.
- 🕒 Clinical Productivity: Dramatically reduced after-hours documentation with ScribeIQ™, even adding an additional unit during evaluations thanks to regained time.
- 🏆 MIPS Improvement: “Our MIPS score is pretty much perfect without much effort.”
ScribeIQ™ is a transitional milestone in our workflows. The ROI is direct and tangible with our clinicians completing more evals, getting more units on those evals, while documentation time is cut in half.
Read the Full Case Study:
First Settlement Physical Therapy
