DeeDee Naumann, PT, Senior Director of System Integrations — Operations & Clinical Technology Team at Upstream Rehabilitation, shares her organization’s journey since 2012 with Raintree as a partner in scaling an enterprise, ensuring security, and embracing innovation.
Why Upstream Rehabilitation Chose Raintree
Upstream Rehabilitation, a large, unique, and geographically spread-out organization, required an Electronic Health Record (EHR) partner that could not only handle their existing unique workflows and complex needs, particularly in workers’ compensation and billing, but also support aggressive expansion.
The Problem
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✅ Needed a more compliant and scalable EMR system to replace their current system.
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💳 Required an integrated billing platform rather than separate systems.
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📈 Faced challenges scaling infrastructure as the organization expanded rapidly.
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🤝 Desired a partner to collaborate with on innovation.
Raintree has proven to be a scalable, secure, and responsive long-term partner, supporting Upstream’s enterprise growth and enabling clinicians to work more efficiently through innovations like ScribeIQ.
Solution
Upstream selected Raintree in 2012 for its configurability and fully unified system, including integrated billing. Upstream is committed to staying at the forefront of technology and saw Raintree as a solutions partner—not just a vendor—who could support long-term collaboration to meet evolving industry needs, including security and product planning.
This partnership also created opportunities to collaborate on pilot programs, including the most recent one featuring Raintree’s AI scribe technology.
The Results
- 🔐 Resilience & Security: No major security events over a decade+ with controlled access via VPN/2FA.
- 🧩 Complexity Readiness: Supported varied workflows across a multi-state footprint.
- ⚡ Productivity: Reduced documentation time and improved note thoroughness.
Read the Full Case Study:
Upstream Rehabilitation
