The past two decades have seen physical therapists, occupational therapists, speech therapists, as well as applied behavioral analysts leverage the benefits of digital healthcare solutions to not only improve the value of their practice but foster the effective success of the therapy and rehab profession.
After years of trial and error, it now goes without saying that therapists achieve the best outcomes by having efficient, integrated workflows and the most up-to-date patient data at their fingertips!
So are you ready to take your therapy and rehab organization to the next level? Join us as we review three ways to drive success with digital workflows in rehabilitation therapy.
What is a Digital Workflow?
“A digital workflow is the automation of any process that an organization uses to get things done. It includes the procedures, tools, and plan for carrying out a series of tasks. If there is a series of steps to be taken, and if that process becomes digital, then it is a digital workflow.” —Adobe
1. Using Business Intelligence to Drive Success
Most EMRs, also called electronic health records (EHR), incorporate some form of business intelligence (BI) tools. Our scalable BI and analytics platform provides therapists with customizable reporting capabilities, allowing therapy and rehab organizations of all sizes to track and analyze the data they need to predict trends and future-proof their practice.
Beyond supplying data to drive business-level decisions, our BI is also capable of monitoring patient data through Connect, our patient engagement tool, which enables therapy and rehab providers to personalize their outreach efforts. But how? Well, keeping track of different types of patient information allows your practice to generate leads by:
- Determining the effectiveness of marketing campaigns
- Allowing you to see which patient demographics you should focus your campaigns on, such as age, gender, diagnosis, referral source, etc.
- Monitoring outcomes, which follow a patient from their first point of contact, through their plan of care, to even post-discharge
2. Automated Workflows Can Boost Billing Operations
As your practice goes through a digital transformation, it can seem overwhelming at first. However, automation in the healthcare setting can streamline critical operational and financial processes, which helps reduce staff burnout and manual errors. In fact, Raintree’s software solutions free up time for your staff by automating daily tasks and allowing patients to self-schedule visits or virtually check into their appointment – all from the convenience of their mobile devices! Learn more about our patient and parent portal for every therapy specialty.
However, automated patient engagement isn’t the only way to optimize your business. Via automated front office and back-end billing processes, there’s potential to streamline revenue, identify problem areas in your revenue cycle management, as well as significantly cut down mistakes on insurance claims, which can lead to expensive denials. In addition, Raintree’s automated revenue cycle management can help reduce claim denials, rejections, and…
- Scrub claims before submission. Different insurance companies have different rules for payment, and some insurance plans will reimburse a current procedural terminology (CPT) code that others may not. By scrubbing claims to ensure that all payor-specific requirements are met, Raintree can reduce your rejected claims without burdening office personnel with extra research responsibilities.
- Monitor the status of claims. Sometimes, it takes a frustratingly long time to receive payment. Raintree tracks payments and alerts you to unpaid claims, or claims that need additional information in order to proceed – allowing you to send follow-up reminders to insurance companies and update claim information in real-time.
Plus, by using automated technology to fuel these critical processes, you can reduce the amount of paperwork your team handles on a daily basis – reducing the number of errors as well as promoting sustainability!
3. Digital Intake Improves Patient Engagement
How many times have you heard a new patient say “I feel like I just signed my life away!” after filling out their intake forms? How many times has an appointment been delayed by a patient who wasn’t able to fill out all the necessary information while sitting in the waiting room?
It’s no secret that registration paperwork takes up so much time, and it’s even more well-known that many patients fly through it without being as thorough as they could be due to time constraints, which can be harmful when a patient’s health information is on the line. Thankfully, there is a solution!
With Raintree’s self-service scheduling, kiosk, and patient portal, patients are able to fill out their intake documents at their convenience, and even in the comfort of their own homes! What’s more, if a patient is able to provide their insurance information early on, Raintree’s authorization tracking technology can verify eligibility before the appointment even occurs, addressing potential authorization issues well before a claim is submitted for reimbursement.
But that’s not all! Here are just a few of the seemingly endless benefits of digital intake forms:
- Allows therapists to deliver patient-centric quality care
- Eliminates the headache of deciphering messy handwriting
- Empowers providers to review the patient’s medical history and assess their reasons for a visit in advance, which may help to get an idea of how to structure treatment
- Support seamless data capture, which can help personalize patient experiences
Create Digital Workflows in Rehabilitation Therapy with the Most Powerful and Flexible EMR
With Raintree’s all-in-one EMR software, your rehab therapy practice has everything it needs to succeed and grow. So embrace the digital world, don’t fear it. Schedule a 15-minute discovery call and find out more about the Raintree way. Or contact us and speak with one of our specialists so that we can learn how you work – then work with you to be better!
