For the past 25 years, I’ve had the unique privilege of a front-row seat to Raintree’s evolution. My journey began not just as an employee, but as a Raintree user myself, eventually leading to my current role as VP of Enterprise Product.
In this position, I’ve personally supported countless practices in navigating the crucial early stages of EMR implementation. I know firsthand that the transition to a new platform represents a significant operational and strategic undertaking.
Our approach at Raintree has always been to tackle challenges like this through relentless innovation, centered on our clients’ needs and goals. That’s why I’m incredibly proud of Raintree’s Success Blueprint™, a unique onboarding process designed to ease and accelerate EMR implementation, helping practices go live in as little as five weeks.
Raintree Success Blueprint™: Built-in Best Practices to Accelerate Your Success
Raintree built our Success Blueprint™ as more than an implementation process; it’s a culmination of over 40 years of industry experience and insights gleaned from the most successful PT organizations in the nation.
With an exclusive set of best practices and a high-touch onboarding approach, not only will we get your practice set up smoothly, confidently, and quickly—we equip you from day one to operate with the efficiency and confidence of the industry’s leading organizations.
Getting Ready to Go Live on Raintree
The goal during implementation is to go live with minimal disruption to business-as-usual—so we’ve fine-tuned the process to help you get there in as little as five weeks.
How do we do it? It’s a combination of structured support and on-demand resources:
- Made for Therapy. Our onboarding equips you with 20+ prebuilt best practice templates and forms to accelerate your setup. These assets are built on a deep understanding of what rehab therapy practices need.
- Deep Dive into Billing. Billing can be complex, and we don’t shy away from that. One-on-one sessions with our domain experts ensure your team is proficient and confident in managing your revenue cycle immediately.
- Dedicated Guidance. You’re never alone. We offer 12 weeks of live Project Management assistance to keep you organized, on-track, and progressing towards a successful, on-time go-live. A dedicated Raintree team acts as an extension of your own, ensuring seamless coordination.
- Continuous Learning. After initial setup, we offer unlimited live webinars with product experts and unlimited access to over 100 e-learning videos. This comprehensive library allows your team to learn at their own pace and revisit topics as needed, reinforcing their understanding and expertise.
Of course, every practice is unique, with its own specific needs and timeline. That’s why our Success Blueprint™ is designed to be flexible, allowing you to go at your own pace while our experts provide unwavering guidance every step of the way.
Beyond EMR Implementation: Partnership for Ongoing Success
Our commitment to your success doesn’t end after you go live with Raintree. Our Success Blueprint™ extends far beyond the initial onboarding, fostering a true partnership that continually adds value to your practice. The therapy industry evolves every day, and so should your software and strategy.
After go-live with Raintree, the ongoing partnership includes a strong focus on:
- Strategic Collaboration. We believe in continuous improvement and shared insights. Through account engagement, ongoing meeting cadences, and our Executive Advisory Board and Domain Advisory Board, we actively seek clients’ input and ensure our product roadmap aligns with your evolving needs.
- Staying Ahead of the Innovation Curve. We keep you informed with Raintree’s product research, regular product updates, and exclusive client webinars. You’ll also have opportunities for pilot and beta participation, giving you early access to our latest innovations.
- Maximizing Your Investment. We help practices continually realize the value of your Raintree solution with regular business reviews, including service level reports, and an ongoing “Tips and Tricks” video series to optimize your daily operations. A client newsletter keeps your teams informed of all our latest developments.
Experience That Runs Deep: Working with a Team of Trusted Experts
If you asked me, “What’s the secret behind the success of this process?” I’d be proud to tell you: It’s our people.
Raintree has cultivated an experienced, US-based EMR implementation and services team that offers a consultative approach to ensure your practice is getting the absolute most out of your new platform. Our teams’ domain expertise spans across all aspects of practice operations, including:
- Data Migration. One of the biggest concerns during an EMR transition is safely moving your valuable historical data. Our experts have seamlessly migrated hundreds of clients from every alternative EMR on the market, ensuring your data is transferred completely and painlessly, with nothing left behind.
- Clinical Efficiency. Raintree understands your workflows, documentation needs, and patient care processes inside and out.
- Revenue Cycle Management (RCM). Navigating the complexities of billing and collections can be a nightmare. Our RCM specialists help you optimize your revenue and minimize denials.
- Front Office Operations. From scheduling to patient intake, our team ensures your front office runs smoothly and efficiently.
- Reporting. Gain valuable insights into your practice’s performance with the guidance of our reporting experts.
Take the Next Step with Raintree
No other product on the market can match this level of comprehensive, hands-on experience. We’ve seen it all, and we’ve helped thousands of clinics succeed. And it’s this deep-rooted expertise, cultivated over decades, that allows us to deliver an onboarding experience unlike any other.
Ready to grow your rehab therapy organization? Use Raintree’s proven blueprint for long-term success.
About the Author
Stacey Goodwin has been with Raintree for over 25 years in various roles, including implementation manager, sales engineer, VP of Professional Services, and now VP of Enterprise Product. She has been a user of Raintree for over 27 years and in the healthcare industry for over 30 years. Stacey holds a BS-IT in computer software engineering and has a PMP from the Project Management Institute.
