Founded in 2002, Lifeline Therapy offers the greater Pittsburgh area multi-disciplinary therapy and rehab solutions but specializes in physical therapy, cardiac therapy, pulmonary rehabilitation, as well as vestibular therapy.
Lifeline Therapy employs a wide variety of therapists and dieticians with one goal in mind: improving patient quality of life and enhancing patient abilities. They also offer free transportation services to patients that need access to equipment, resources, and the expertise of their dedicated, compassionate staff.
As part of their mission to make a difference every day, Lifeline Therapy has streamlined the healthcare journey of every patient with their proven method process:
- Assess patient needs
- Set goals and establish a treatment plan
- Build confidence and achieve milestones
- Communicate and coordinate extended care
- Enable patient independence
- Provide ongoing support through follow-up and educational materials
- Maintain a lifelong relationship between the provider and patient
Through this detailed process, Lifeline Therapy is able to offer personalized experiences that create a strong patient-provider bond and result in high clinical retention. As part of their individualized approach to plans of care, patients can expect customized at-home exercises to maintain their progress, regular follow-up calls and appointments, as well as educational materials via their therapist-operated blog and newsletter.
So how do they do it? Well, a powerful patient engagement strategy is a must. That’s why Lifeline Therapy has utilized Raintree’s all-in-one EMR and practice management software since 2021. Plus, through Connect, they are able to provide their patients with enhanced digital experiences through telehealth, automated communication, as well as E-Statements with virtual payment options.
Beyond providing elevated patient experiences, Lifeline Therapy has also leveraged Raintree’s clinical and billing tools to streamline both administrative and financial processes with built-in features such as “Auth alerts and tracking for the front desk, POC tracking, and interactive AR reports…the list goes on.” – Lifeline Therapy
Curious how Raintree’s practice management software can help foster real relationships with your patients, but concerned about the challenges of taking on an all-in-one EMR system? Lifeline reports that “Customer support is friendly and knowledgeable – if Raintree doesn’t have the answer to our question or problem they will find the answer/solution. They are very easy to work with.”