Client Testimonial: Upstream Rehabilitation

When it comes to outpatient physical therapy, Upstream Rehabilitation (URPT) is a name that stands out. Formed in 2004, they grew rapidly across 28 states and 1200+ locations. Today, URPT is the largest pure-play outpatient physical therapy provider in the country, delivering 7 million patient visits per year.

About Upstream Rehabilitation

So, what drives URPT? Their mission says it all: “To inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.”

Including physical, occupational, speech, hand therapists and more, URPT employs 7,400+ associates who are dedicated to providing effective and clinically superior treatment. For URPT, excellence is driven by top-notch clinical education and training – another area in which they set the standard.

In 2007, their provider development program, Upstream Rehab Institute (URI), launched the first east coast residency program by a private practice. Over the years, the Institute has grown tremendously. Supported by expert faculty, the URI’s industry-leading programs include residency and fellowship programming, specialty certifications, post-professional programs, continuing education courses, and more.

Of course, excellence is just one of the values that define the Upstream Rehabilitation culture.  Additional values include accountability, adaptability, balance, compassion, inclusion, investment, servanthood, teamwork, and trust. These values are not only demonstrated by clinical excellence, but also how they support their communities outside of clinic hours.

From philanthropy and employee volunteering, to uplifting the incredible stories of their patients’ recovery journeys, human impact is front-and-center. URPT truly embodies the concept of “humanizing healthcare.” We at Raintree are proud to support the mission of Upstream Rehabilitation with our all-in-one EMR, billing and RCM, business intelligence, and patient engagement platform.

To learn more about how Raintree delivers our “Software-as-a-Relationship” to improve patient and provider experiences at Upstream Rehabilitation, check out this interview with Executive VP of Operations Excellence, Krisi Roberts.

Why Upstream Rehabilitation Chose Raintree

My favorite thing about Raintree is the fact that I can do everything, from the start of collection of patient data all the way through to the billing… It’s one seamless process.

–Krisi Probert, Executive Vice President, Operations Excellence

What advice would she give to a new or prospective Raintree client?

“I would say to give it a chance, right? Give the questions that you have, give all of the concerns that you have, [and] talk to your reps at Raintree.

Help them understand the business problem that you’re trying to solve, and let them create solutions for you – or show you the solutions they’ve already created, because I bet you somebody else has had the same issue that you have, and they’ve already created something to solve that problem!”

When asked what most excites her about working with Raintree, Krisi spoke about emerging technologies.

“I know if it’s out there and it’s available, Raintree is somehow going to figure out some way to incorporate that into the patient journey and the provider journey and make it happen for us in the future.”

If you’re looking for a comprehensive EMR system that can scale with your practice, look no further.

“I think that there’s a reason that Raintree is the biggest and the largest out there,” Krisi said. “They’re not just big to be big. They’re big because their customers have demanded it, and they have responded to that demand.”

Learn why six of the ten largest therapy groups trust Raintree. Request a demo, today.

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