Remember the height of the pandemic, when many of us hesitated to step into a public space, even for necessary health care?
The rise of telehealth stepped in as a game-changer, offering a comforting and safe alternative. And digital patient intake followed the telehealth revolution in stride. Today, the healthcare field finds itself with tech solutions that strike the perfect balance between automated efficiency and a human touch.
From seamless scheduling to interactive virtual waiting rooms, we’re witnessing an exciting fusion of the best of both worlds. Learn how your practice can optimize digital intake and streamline your scheduling processes, to benefit everyone involved!
Scheduling and Reporting
It should go without saying that optimizing clinical workflows as well as streamlining both patient and practice management starts with a digital healthcare platform that offers centralized scheduling. Not only does an all-in-one scheduler give your patients a convenient option to self schedule appointments but it also takes pressure off staff by automating internal tasks, strategically maximizing practice volume and improving the measurability of visit metrics like cancellations or no shows.
Beyond that, business intelligence and analytics tools can also provide insight that allows you to better facilitate your appointment inflow as well as leverage automated reports, identify data trends and support overall decision making in regards to care delivery.
Digital Intake and Appointment Management
In order to simultaneously promote patient engagement while also improving staff productivity, your practice should adopt a patient dashboard or self check-in kiosk, so that patients can proactively fill out paperwork, update their medical history, complete clinical questionnaires as well as virtually check into their appointments.
In addition, QR codes have also been utilized in parking lots or on signs for patients to scan and check-in from their mobile devices – resulting in reduced manual labor and more efficient front-desk operations.
A virtual waiting room is another great tool for providers to take advantage of because it:
- advocates for a stabilized balance of virtual and in-person appointments
- enhances patient telehealth experiences and engages them prior to the session
- simplifies the view of patients who are waiting, have been seen or are currently attending a session
Referral Marketing for Rehabilitation Therapy
Lastly, referral marketing efforts can make all the difference in how your practice attracts new patients and improves clinical retention. Through the use of embedded digital intake forms on your website or automated email blasts and survey campaigns, you can better monitor patient satisfaction rates as well as build valuable connections with patients throughout their entire journey, even post-discharge!
How to Optimize Digital Patient Intake at Your Practice: Next Steps
No matter the challenge or crisis, remember that with the right technology enabled solutions you’ll always be ahead of the curve.
If you want to learn more about how Raintree Systems can improve your patient engagement processes and unify your practice operations, request a demo today!
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The Impact of Customer Experience on Practice Revenue
