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How To Optimize Your Clinical Staff

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Melinda Curle

While front desk staff and office managers work to ensure that operations run smoothly, the team of therapists, clinicians or doctors at any practice is meant to help optimize the delivery of care as well as gain more clinical efficiencies. In order to do this, providers should implement software solutions that empower seamless collaboration, enable high level automation in addition to enhance engagement, reporting, billing and more. That's why understanding typical processes, identifying bottlenecks and clarifying key features to seek in operational support solutions is critical for any practice looking to implement or upgrade its technology. Click here to learn more about how to effectively switch software.  

What Creates Traction and Traffic In Clinical Operations

When striving to boost efficiency, you should take a careful look at your existing methods of management - in terms of staff productivity metrics, implemented daily routines, patient outcomes, survey feedback reports etc. While software can transform your operations, you want to select solutions that are intuitive and user-friendly. Any systems that are too complicated and require lengthy training can be confusing for staff and could impede your progress. Also, avoid underperforming systems that create more work or slow down your processes. If you select solutions that perform a single function but don't integrate with other operational systems, you may find your team spending excess time on manual data transfer, which can introduce errors and waste valuable time. 

Billing is another area that often creates traffic, since staff have to continuously stay on top of checking insurance eligibility in order to ensure prompt and accurate payments. With robust billing collection software, you can revamp your financial processes with comprehensive ledger reporting filters, interoperable revenue cycle management as well as automated insurance remittance payments or verifications that can help reduce staff overhead and improve cash flow velocity.

What To Look For In Solutions For Your Practice

When looking to implement practice management and billing solutions, you should seek out systems that not only are budget-friendly and easy to use, but that most importantly, increase the efficiency of your practice's ability to deliver patient payments, optimize financial reporting and collect revenue. In fact - you'll gain the most business value from all-in-one solutions that include scheduling, analytics and revenue cycle management tools, along with the ability to document patient visits, prescribe medications and store electronic medical/ health records (EMR/EHR). 

Configuration Is Key

Each practice is unique and must adopt a software that meets its precise business needs. With the healthcare industry continuing to evolve, providers need a configurable software solution that adapts to user requirements and has the flexibility to make adjustments to certain elements of the software without needing developer intervention, such as: specialty specific documentation, customizable patient/provider dashboards, easy to edit HTML engagement narratives and/or interactive reporting features. 

Simply Comprehensive

An easy-to-use interface means something different to each type of practice (some people prefer a central dashboard while others like dropdown menus and popup windows). When selecting software, look for a solution that is simple to learn and employ in your day-to-day operations. Also make sure to allow your staff to weigh in on the decision since they will be the ones navigating it most often and can help determine which choice is best for documentation, reporting, billing etc. Just remember - a new system may slow down clinical productivity as your team is initially learning to use it, but in the long run, it should improve the overall function of your practice. 

Improving Efficiency In Clinical Operations

Even the most efficient clinical staff can improve their productivity with the right technology-enabled solutions - since human errors do occur, but they can often be difficult to identify. Practice management software that features staff productivity metrics and automated workflows can help providers reduce mistakes and analyze areas of improvement. 

For example, automated appointment reminders or on demand engagement campaigns can help alleviate workloads by connecting with patients in real time and staying in touch with them throughout their entire journey, which in turn, boost satisfaction rates and increase clinical retention. 

Physicians can also save time with tables, forms and charts that are customized to their specialty so that plans of care for each patient are individualized and that specialty specific codes are conveniently made available in one reporting dashboard view. Additionally, providers should be able to reduce billing errors by automating claim denial management, payment posting and accounts receivable follow-up. 

All this and more is what your clinical staff can achieve through an all-in-one platform that facilitates higher quality care, fosters reliable patient relationships, secures more revenue and positions your practice for long-term growth. Want to discover more of Raintree's capabilities? Click here to learn more about our interoperability, documentation, engagement, billing and more!


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